Policy

HEREDIS is committed to you. Respecting your privacy is important to Heredis. Review its privacy policy and charter of commitment.

The Heredis Online Service is a processing service for genealogical data created and implemented by the HEREDIS Company. Review the Terms and conditions of the Heredis Online Service.

TERMS OF SALES

1. Preamble

HEREDIS offers a remote access service for downloadable genealogy software and applications that it designs and / or publishes and markets under the HEREDIS brand.

All product offers on our Site are reserved for sale to individuals.

It is specified that the general conditions of sale govern all sales by HEREDIS to the exclusion of all other conditions.

The customer declares to have read the following provisions before ordering products.

By choosing to buy the products, the customer expressly and irrevocably accepts the terms set out below.

2 – Capacity

The customer declares his/her ability to enter into this contract, the general terms and conditions are set out below, that is to say, he/she is of legal age and not under guardianship.

3 – Applicable Law

This agreement is subject to French law.
In case of dispute, French courts will have jurisdiction.

4 – Price

The prices of our products are in dollars, inclusive of all taxes according to the laws in force at the date of registration of the order.

All orders are payable in dollars.

HEREDIS reserves the right to change prices at any time but the products will be billed based on rates in effect at the time of order entry, that is to say, when choosing the method of payment.

In case of promotions of limited duration, the promotional rate will be applied once the order has been registered during the promotion period.

5 – Order

The customer will place an order in accordance with the indications given on the Site. He undertakes to fill in his registration and order form, making sure to give the necessary complete and exact information. In any case, the customer is responsible for the information entered on his registration form and when taking the order.

The registration of any order with HEREDIS, involves sending an email confirming receipt of the order. Depending on the product ordered, the order will be processed upon receipt of the full price of the product or service ordered. Once full payment is received, the ordered items are sent and the customer is notified by email.

HEREDIS reserves the right to cancel or refuse any order for products that are not part of the license rights available to the customer (in particular as regards the update) or each customer order for which there is a dispute related to a previous order.

6 – Payment

Payment of the order must be made in US dollars as follows:

• online by Visa credit card, Mastercard, Amercian Express, Discover Network
• by PayPal: to qualify for this payment method, you must have an account with the PayPal company. If paying by PayPal, the general terms of use of PayPal apply.
• by bank transfer to the bank account of Heredis following the instructions when choosing the mode of payment. Possible bank charges are the sole responsibility of the customer.

The credit card is not charged until the time of shipment of the order. The full payment of the bank transfer triggers the dispatch of the order.

The transfer cost, foreign exchange and other bank charges are the sole responsibility of the customer according to bank rates in effect at time of order.

HEREDIS is not responsible for any payment problems related to the operation of online payment services.

Any order for which payment is not received by HEREDIS within 7 (seven) days from the date of registration of the order will be canceled and the customer will be notified by email.

7 – Validation

HEREDIS, before finalizing the order, summarizes the information about the essential characteristics of the goods or services included in the order. This email confirms that the order was taken into account but not that the ordered product is available. By validating the payment of the order , the customer accepts the entirety of these General Conditions of Sale without reserve and the obligation to pay the price.

The data recorded by HEREDIS constitutes proof of all transactions between HEREDIS and the customer, notably the date and content of the orders. The data recorded by the payment system constitutes proof of financial transactions.

8 – Delivery

Products are sent to the email address specified when ordering. They are not sent until receipt of full payment.

The order is treated on the date of actual receipt of payment (debit card or bank transfer receipt), the period shall begin from the date of payment receipt and not the date of the order.

In case of delay in delivery, the information on the receipt of goods will be sent to the customer by HEREDIS.
Find here the delivery prices (Taxes not included) applied :

9 – Right of withdrawal for customers

For the supply of software, applications and other digital content not provided on physical media and accessible by immediate download from www.shop.heredis.com, the customer who accepts it, expressly waives their right of withdrawal, accepting Present general conditions of sale (Article L. 221-28-13, Consumer Code).

10 – Responsibility of HEREDIS software and applications

HEREDIS guarantees the conformity of its HEREDIS software and applications with their documentation.HEREDIS expressly reserves the exclusive right to intervene on HEREDIS software and applications to enable them to be used according to their intended purpose and in particular to correct any errors. The customer is therefore strictly forbidden to intervene or involve a third party on HEREDIS software and applications. HEREDIS shall not be liable for the consequences of the use of software and applications not in accordance with this contract and the documentation provided. HEREDIS will also not be responsible for any inadequacy of HEREDIS software and applications to a specific expectation of the customer. HEREDIS will not be responsible for any loss of data that may result from the use of the software and applications by the customer. It is the customer’s responsibility to take all appropriate measures to protect his / her own data and / or software stored on his / her computer and telephone equipment against any harm. All other terms and conditions regarding the use of HEREDIS software are set out in the End User License Terms (EULA) available upon download.

11 – Personal data

In application of the French Data Protection Act (Law 78-17) dated January 6, 1978, and of European regulations concerning personal data protection, our Clients are hereby reminded that any personal information we request from them is necessary to process their orders and, notably, to prepare their invoices.

Such data may be communicated to potential partners of HEREDIS in charge of executing, processing, managing, and paying Clients’ orders.

The processing of the data thus collected meets the legal requirements for personal data protection, as the information system we use is ensuring optimum protection of such data.

Personal data will also be used on the following websites: https://shop.heredis.com/, https://online.heredis.com/en/ and https://www.heredis.com/forums/en/, which all belong to HEREDIS.

In accordance with the national and European regulations in force, Clients have a permanent right of: access, modification, rectification, opposition, portability, or removal of this data and a limitation of their processing.

To exercise this right, please contact HEREDIS directly by writing to the main office at: Atrium du Millénaire – 78 allée John Napier – CS 49458 – 34961 MONTPELLIER CEDEX 2 – France, or by sending an email to the following address: mypersonaldata@heredis.com

Additionally, each and every message sent to you gives you the option (notably by clicking on a hypertext link) to disallow the future processing of your data for marketing purposes.

12 – Company identification

www.heredis.com is a website of the company HEREDIS – CS 49458-34961 MONTPELLIER CEDEX 2 – FRANCE
04 11 93 08 11 – help@heredis.com
Number at the Register of Commerce and Companies of Montpellier: B 393 616 008

13 – Intellectual property on HEREDIS software and applications

All HEREDIS software and applications are provided to the customer for personal use in accordance with the End User License Terms (EULA) available upon download. The customer only holds in such HEREDIS software and applications a non-exclusive and non-transferable right to use. The sale of the software and applications does not convey for the benefit of the customer any transfer or any concession of intellectual or industrial property right on the software and applications of which HEREDIS holds the exclusive exploitation rights, as well as their brand, logos, drawings, models, patents, documentation, components, texts, visuals, images, sounds, videos or any other elements relating to said software and applications.

14 – Consumer Mediation 

The HEREDIS website specifies the name and contact details of the appointed consumer mediator to facilitate the resolution of disputes between HEREDIS and its customers. The site describes the mediation process used and allows clients to file a mediation request with supporting documentation online. The dispute shall not, in particular, be examined by the mediator if:

• The customer does not justify having attempted, beforehand, to resolve his dispute directly with HEREDIS by a written complaint,
• The application is manifestly unfounded or abusive,
• The dispute has been previously examined or is under consideration by another mediator or a court,
• The Client has lodged his application with the mediator within a period of more than one year from his written complaint to HEREDIS,
• The dispute does not fall within its jurisdiction. Mediation is free of charge for the consumer (unless he voluntarily uses a lawyer, a third party of his choice or an expert).

The mediator may not receive instructions from the parties or be paid according to the outcome. The parties remain free to submit their dispute to a judge within the framework of the applicable legal provisions.

15 – Changes to the general conditions of sale:

Given the possible evolutions of our Site, we reserve the right to adapt, update or modify at any time the present general conditions of sale. The new general conditions of sale will be available on line and will be applicable only to sales made after the modification.